HAS Pumped Storage Hydropower LLC

Grievance

Our Commitment to Redress

The Grievance and Redress Mechanism (GRM) is designed to resolve issues efficiently and without any cost or fear of reprisal for the complainant. We recognize that large-scale infrastructure can impact local livelihoods, water access, and land use; our goal is to address these issues through dialogue and mediation before they escalate.

Common Areas for Grievance:

  • Environmental Concerns: Dust, noise, or changes in local water flow/quality.
  • Land & Property: Issues regarding land acquisition, crop damage, or compensation.
  • Safety & Conduct: Concerns regarding construction vehicle traffic or the behavior of project workers.
  • Labor & Employment: Disputes involving local hiring or working conditions.

How the Process Works

  1. Submission: You submit your concern through any of the contact channels below.
  1. Submission: You submit your concern through any of the contact channels below.
  2. Acknowledgment: We will confirm receipt of your grievance within 3 to 5 business days.
  3. Assessment: Our Community Liaison Officer (CLO) will investigate the claim to determine its validity and scope.
  4. Resolution: We propose a solution or mitigation plan. For complex issues, we may involve local community leaders or independent mediators.
  5. Closing: Once a solution is agreed upon and implemented, the case is officially closed with your sign-off.

How to Contact Us

We have made multiple channels available to ensure everyone—regardless of location or technology access—can reach us.

  • In Person: Visit our Community Information Center located at the main construction site entrance (open Mon–Fri, 8 AM to 5 PM).
  • Grievance Boxes: Locked boxes are located at the Zym village Post Office. Forms are provided next to the box.
  • Phone/WhatsApp: Call our dedicated 24/7 hotline at +38345978978
  • Email: Send your concerns to CLO@has-pshp.com
  • Postal Mail: > Attn: Grievance Redress Committee
    • HAS Pumped Storage Hydropower LLC
    • Rruga Prishtinë-Ferizaj, 7km
    • Graçanicë, Republika e Kosovës

All submissions are handled with strict confidentiality. If you wish to remain anonymous, please use the physical grievance boxes or the online portal (if applicable).